BT’s Community Fibre Partnership Team have advised us that Cabinet 42 is going to upgraded to fibre as part of their commercial deployment with an expected go live date of the end of June 2018.

If you are one of the 450 properties waiting for superfast broadband from another cabinet, that has already been fibre-enabled, you shouldn’t have to wait for more than one or two months. If it is taking longer than this it suggests that BT/Openreach has been dragging its heels. It ought to be fairly simple for BT to upgrade a fibre-enabled cabinet (it can add in extra hardware, or tack a smaller cabinet on alongside), and it shouldn’t, in theory, take BT long to do this.

Please therefore let us know how long you have been waiting. If you have been in limbo for more than two months please email us with your name, address, how long you have been waiting and who you have been in contact with. We will then collate these responses and submit a formal complaint to BT’s High Level Complaints Team.
Send your details to this email – hucclecotepc@supanet.com

Comments (2)

  • Oliver Wickers

    Dear Hucclecote P.C,

    As we are now in mid June and we were originally told that the expected go live date for fibre broadband to be available for those who are linked to cabinet 42 in coopers edge I was just wondering what stage the upgrade has got to as there still has been no change on the BT fibre availability website – This still states that there is a plan in place however it is still in the design process which is the same place it was at when we were told by H.P.C that cab 42 was in fact going to be upgraded. I assume either BT are yet again dragging their heals about the whole thing or they simply haven’t been updating the progress status of the upgrade on their website.

    Could you please advise me if there is any further news apart from what the BT website is showing?

    Also I have seen that there are now fibre to the property grant vouchers that residents can claim from the government to have a fibre connection installed right up to the property as opposed to a cabinet which what is currently supposed to be happening with cab 42, is this something that us residents in coopers edge can benefit from?

    Thank you.

    Regards,

    Oliver Wickers

    • Council Administrator

      Oliver, we have been advised that cabinet 42 will be upgraded by the end of September 2018. We will investigate the grant vouchers.

Leave a Reply

Your email address will not be published. Required fields are marked (*).